At Mega Market, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).
1. Data We Collect
We collect the following personal data from you when you use our website:
- Personal Identification Data: Name, email address, phone number, billing address, and shipping address.
- Account Information: Username, password, order history, and preferences.
- Technical Data: IP address, browser type, and operating system.
- Cookies: Information collected through cookies and similar tracking technologies. See our Cookies Policy.
2. How We Use Your Data
We use your data for the following purposes:
- Order Processing: To process your orders, handle payments, and provide customer support.
- Account Management: To manage your account and deliver a personalized shopping experience.
- Marketing Communications: To send you updates, promotional offers, and newsletters, if you have opted in.
- Website Analytics: To analyze website traffic, improve our services, and enhance your shopping experience.
3. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:
- To fulfill a contract: When processing is necessary to fulfill your orders.
- With your consent: For sending marketing communications or collecting cookies (you can withdraw consent at any time).
- To comply with legal obligations: For example, retaining payment information for tax purposes.
4. Data Sharing
We do not sell or rent your personal data. However, we may share your data with third parties in the following situations:
- Service Providers: We use trusted third parties for payment processing, shipping, marketing services, and website hosting.
- Legal Requirements: We may share data if required by law, or to protect our rights and interests.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. After that, your data will be securely deleted or anonymized.
6. Your Rights Under GDPR
As an EU citizen, you have the following rights under the GDPR:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your data, subject to certain conditions.
- Right to Restrict Processing: You can request a restriction on how your data is used in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You can object to the processing of your data for direct marketing or other purposes.
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
7. How We Protect Your Data
We take the security of your personal data seriously and use various technical and organizational measures to protect it from unauthorized access, loss, or misuse. This includes encryption, secure servers, and limited access control.
8. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and to analyze website traffic. You can manage your cookie preferences by visiting our Cookies Policy.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your GDPR rights, please contact us:
- Email: privacy@megamarket.com.pk
- Address: 12/4 Commercial Block-H 1st Floor Valencia Town Lahore, PAKISTAN
- Phone: +92 313 4655593
10. Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
Effective Date: September 1, 2024