Welcome to Mega Market!
We are committed to providing you with a seamless shopping experience. Please review our shipping policy to understand how we handle your orders.
1. Order Processing Time
Standard Processing: Orders are typically processed within 3-4 business days, excluding weekends and public holidays.
Special Promotions: During high-demand periods (e.g., sales, holidays), processing times may be slightly longer.
2. Shipping Methods & Delivery Times
Standard Shipping: Estimated delivery time: 3-7 business days. Available across all regions.
Express Shipping: Estimated delivery time: 2-5 business days. Available in select regions for an additional fee.
3. Shipping Charges
Free Shipping: Available on orders above PKR 2000/-
Standard Shipping Fee: A flat rate of PKR 250 applies to orders below the free shipping threshold.
Express Shipping Fee: Varies based on location and order weight; calculated at checkout.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package's progress.
5. International Shipping
Availability: Currently, we only ship within Pakistan. International shipping will be available soon.
6. Shipping Restrictions
Please provide a valid physical address during checkout.
7. Delays & Issues
Unexpected Delays: While we strive to meet our delivery times, delays may occur due to unforeseen circumstances (e.g., weather, customs, or logistics issues). We will notify you promptly if there’s any significant delay.
Lost or Damaged Orders: If your order is lost or arrives damaged, please contact our customer service at 0313 4655593 to resolve the issue.
8. Changes to Orders
Order Modifications: Once an order is placed, changes may not be possible. Please review your order carefully before completing your purchase.
Cancellation: Please contact us immediately if you wish to cancel your order. Cancellations are only possible before the order has been shipped.
9. Contact Us
For any shipping-related inquiries, please reach out to our customer support team at 0313 4655593.