Refund Policy
Effective Date: 18/01/2024
1. Refund Eligibility
a. Conditions for Refunds: We offer refunds on purchases made through our website under the following conditions:
- The request is made within 7 days of the purchase date.
- The item is unused, in its original packaging, and in the same condition as received.
- The product is eligible for return according to our Return Policy.
b. Non-Refundable Items: Certain items are non-refundable:
All items that are not returnable are no refundable, see our return policies
2. Initiating a Refund
a. Contact Us: To initiate a refund, please contact our customer support team at support@megamarket.pk within the specified refund period.
b. Provide Information: Please provide your order number, the item for which you are requesting a refund, and the reason for the refund.
3. Refund Process
a. Refund Inspection: Once your request is received, we will inspect the item and notify you of the approval or rejection of your refund.
b. Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 days.
4. Refund Exceptions
a. Late or Missing Refunds: If you haven’t received a refund within the specified period, please check with your bank and contact us.
b. Gift Cards: Gift cards are non-refundable.
5. Exchanges
If you prefer an exchange instead of a refund, please contact our customer support team. Exchanges are subject to product availability.
6. Restocking Fee
A restocking fee of 30% may apply to refunds that do not meet the conditions outlined in this policy.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
8. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.
9. Contact Information
For any questions or concerns regarding our refund policy, please contact us at support@megamarket.pk